5 Mistake Brands Make when Working with Online Influencers
Last week I posted some great PR tips for bloggers, YouTubers and small businesses that were looking to put their best foot forward online in order to attract sponsors or customers, but this week, I want to turn the tables a bit and discuss some best practices for brands or businesses who are looking to solicit online influencers to help promote their products. As a blogger who has worked with sponsors in the past and is often approached by brands for partnerships, you’d be surprised at the mistakes brands and small businesses are making when approaching an influencer. So, I wanted to share with my fellow small business owners the common mistakes I see being made and give some tips for reaching out to bloggers or influencers in a way that will get you a more positive response and better results from the influencer if and when you proceed with a partnership opportunity.
Mistake #1: You don’t do your homework on the influencer!
As a business owner, I understand that when you want to spread awareness of your brand or products you may approach multiple influencers with the mindset that having more options is better than fewer options. However, it’s very important that you really do your homework before you solicit a blogger or influencer and really understand who they are, what they do online and who their audience is. As an influencer, I get dozens of emails a week from small brands that want me to share about their products, however, it’s clear to me when when I read the first paragraph of their emails that the vast majority don’t know who I am and have sent a blanket email to a countless number of bloggers hoping to get a response. These offers are impersonal and often out of line with the context of my blog and I delete them immediately. However, when I receive an email from a brand that clearly knows me and my audience I consider their offer much more seriously and take the time to respond and interact with them. If you are a small business owner, I challenge you to do your homework and make an effort to understand the blogger you are contacting before making them an offer. I promise you will have a much more positive result and in doing your research you may be able to pitch your offer in a personalized way that will impress and flatter them into a partnership!
Mistake #2: You waste time by giving too much or too little information.
After you have done your research on an influencer and decide to reach out, make sure you respect your own time as well as the time of the influencer by keeping your email direct and informative without turning it into a short story. Give the influencer all the information they would need to make a decision on whether they will want to work with you, and make a simple pitch that clearly states your offer and objectives, as well as the benefits you are willing to offer them for their service. Don’t hold back important information or be misleading in order to “hook” a potential partner. When you are upfront with all the information, not only can the influencer make a better decision, but it will help expedite the process if you begin working together.
Mistake #3: You forget that you get what you pay for!
The number 1 mistake a brand or small business can make when working with a blogger or online influencer is that they think they can get something for nothing! I think the practice of soliciting an influencer and offering them free products or social interactions for their work is atrocious. You get what you pay for! If you expect someone to review your products or use their influence to further your brand, you must be willing to pay. Value is an exchange, they do the work and you pay them for it. If you’re not willing to exchange a fair value or their effort, it will end up costing you dearly with your reputation!
Mistake #4: You fail to negotiate.
I understand that for many small businesses, the idea of striking a deal is daunting. It may be our first instinct to approach an influencer with an offer and then if they do not accept the offer, to turn away and pitch the same offer to a new influencer. It’s easier to turn away than it is to open a dialog of negotiation, but if you have spent time doing your homework to identify the influencer you want to work with, negotiating is essential. If your offer is well received, find out what objections the influencer has and edit your offer to overcome them. You don’t have to give it all away, but even just showing that you are willing to discuss the terms of an offer can go a long way to getting someone to agree to those terms.
Mistake #5: You fail to lay out clear expectations.
The final mistake I see small businesses and brands making when working with influencers is that they fail to lay out clear terms on who is doing what and when. A mistake like this could lead to communication issues where the influencer under-performs their responsibilities or the business fails to fulfill their end of the deal, which can lead to disaster if an influencer is left feeling cheated! Make sure to lay out a clear plan that details what each party is responsible for and when delivery of those details are expected. Don’t be afraid to double check details and over communicate in an effort to keep both parties responsible for upholding their end of the partnership!
Now that you understand the 5 most common mistakes I see businesses making when working with influencers online, I hope you can take this information and make better choices when it comes to working with those who can grow your brand. I think bloggers, YouTubers and social media content creators are great resources for the small business community online, and they can be more effective for small business growth than standard advertising or marketing. Just make sure to follow these best practices when working with them for positive results and brand building!
xoxo,
