When the iPad mini launched, there were a number of different companies that immediately announced cases for the new device. The major players like Kensington and Belkin had iPad mini cases available from day one, but I wasn’t exactly impressed with the options available. I knew I didn’t want to order an expensive DODOcase or buy a smaller replica of an iPad case I had already owned. So, I figured I would search around the internet and find a nice case that would fit my needs and in the meantime, ordered a very inexpensive but cute case off Amazon.
It wasn’t long until I found my dream case, the X-Doria Smart Jacket. It’s slim folio silhouette with a hard back and smart cover like front was very appealing, and the teal and grey color combo added with the pillowed grip texture were like nothing I had seen before. So, I scoped out the site to order the case which was currently out of stock. So I waited and waited and waited a few weeks until it came back in stock and I ordered it for about $35. It wasn’t a bad price for such a cute case and to me it was worth every penny.
Once the case arrived, I was so eager to get my iPad mini into it, I forgot to take unboxing pictures and video! The fit was a little odd though. The case snapped in, but it was very hard for me to get the edges to snap into place. With a little force and some time, I finally worked the iPad into the case and was pleased at how wonderful it looked.
Then, a few weeks went by and I began noticing little hair line cracks at the corners. In the beginning I ignored them until one of the cracks broke open and created a gap in the case. Worried, I began wondering if I should call customer service and find out if this was a production issue. Of course, being me, I didn’t want to part with the case so I held off for a few more weeks until the cracks were at every corner and starting to look dangerous to the safety of my iPad. I was even fearful of removing the case, worried it may crack open and injure the device.
With the fear of real danger to my new mini, I decided to take a chance and email customer service to see if they had any other reports of such an issue, assuming that it may have been a production problem. I also asked if there was a way for me to get a replacement since it had been less than 2 months since I purchased the case. Initially, I was worried my email would be ignored but after a day or so I got an email back asking for some pictures of the issue. So, I snapped a few and sent them back for evaluation. Almost immediately I received an email that said they would send me another case and only a few days later my new case arrived.
When I slipped on the new case after carefully extracting my iPad mini out of the defective one, I noticed an immediate difference. This case snapped right on perfectly, no use of force required to get it in place. Overjoyed, I immediately sent a thank you email to the customer service team who helped me with my issue. They made everything incredibly simple for me and replaced my case immediately. I am so glad I ended up choosing to purchase from X-Doria because they really showed that they were willing to earn my trust and my business and I am going to make it a point to buy from them again in the future.
If your looking for a case for one of your apple devices, iPad or iPhone alike, make sure to check out X-Doria because they have some great looking cases and their customer service is outstanding!